SHIPPING & RETURNS
All orders are processed and shipped Monday – Friday from 10am – 6pm.
As all items are made to order, please allow up to three weeks for items to be made, cast, finished, and shipped.
All domestic shipments are shipped via Poste RO or FanCurier.
All international shipments are shipped via Poste RO.
All orders are shipped with the requirement of your signature upon delivery and shipping charges are always added to the price of our products.
It usually takes 2 to 10 days depending on the destination. Additional time might be necessary for custom clearance so please do plan ahead. INSTINCT is not responsible for delays in shipping or delivery, due to force of nature or other unmanageable events. Please also note that shipping charges are non-refundable and we do not pay for shipping, duties or taxes on any items which are returned to us.
Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country.
INSTINCT is not associated with these fees. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.
We are required by law to list directly on the package the full retail value of items ordered and contained therein. We cannot mark any package as a gift to avoid customs and duties fees. On rare occasions, customs agents may delay the delivery of, open, and/or examine the contents of packages at their discretion. For more information on customs fees and procedures, please contact your local customs office.
The international shipping cost incurred at time of check out is non refundable. Customers will not be refunded the shipping cost in the event that an International Shipment is refused by the receiver.
If your country is not available to ship to, please contact us and we will assist you with your purchase.
Changed your mind? No worries!
We accept returns and exchanges within 7 days upon receipt on all unworn jewellery.
The purchased article has to be perfectly intact and to show no signs of wear.
For all returns and exchanges, please contact us.
If an email is not sent within the initial 7 days of receiving the piece, the jewel may not be exchanged or returned.
You will be credited in full, minus all shipping charges, upon our receipt of the returned INSTINCT piece.
All sale pieces are final sale and may not be returned or exchanged.
We reserve the right to deny unreasonable repairs, returns, and exchanges.